First Aid Focus - Training Commitment 2021
As a learner with First Aid Focus a Qualsafe Awards approved centre you have certain rights. You have the right to:
High Quality training: You can expect the highest standards of quality training from our trainers, including up to date accurate information and best practice.
Be treated with respect. You will be treated with respect, courtesy and consideration for your dignity, religious and philosophical beliefs. All staff will treat you politely and pleasantly.
An explanation. If you are not satisfied with the service you receive we encourage to tell the trainer. You have a right to a reasonable explanation.
Make a complaint. If the trainer is unable to resolve the problem, or you would prefer to register your concerns directly to First Aid Focus then you can use the complaint procedure below.
Complaints procedure: At First Aid Focus we adopt a proactive approach to resolving any complaint to the learners satisfaction, please follow the relevant steps below:
- Contact the Trainer: The first step if you have a complaint is to talk to the trainer, in private if you prefer, who should try to resolve the problem immediately.
- Contact customer service: If you are not satisfied with the outcome or do not want to talk to the trainer then you can register your complaint directly with our customer service team, you can do this immediately during the training or at a time that suits you.
- Contact Qualsafe Awards: If you are not satisfied with the outcome of your complaint, you should ask our awarding body. Qualsafe Awards to investigate. Please contact them with full details, at:
Mail: Qualsafe Awards, City View, 3 Wapping Road, Bradford BD3 0ED
Tel: 0845 644 3305
Fax: 0845 900 1333
Email: info@qualsafeawards.org
We want you to enjoy learning with First Aid Focus and if you have any suggestions of how we can improve our courses then please let us know, we are always happy to hear from and work with you to improve our service.
